You can’t get what you want unless you ask for it. But this is often easier said than done. Amy Fish, keynote speaker and author of “I Wanted Fries With That”, will help event the shyest of wallflowers receive better treatment, better service, and even yes, better wages.
At some point in our lives, we’ve all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn’t following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves.
Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn’t sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with garlic breath. Illustrating her points with funny real-life stories, Amy’s keynote presentations reveal pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved — whether you’re trying to right the wrongs of the world or just claim the french fries you ordered.
Amy Fish is the Chief Complaints Officer, also known as the Ombudsperson at Concordia University in Montreal, Canada. She is responsible for promoting fairness and making sure everyone’s voice is heard. Prior to Concordia, Amy was the Ombudsperson for several long term care facilities. Amy regularly teaches, speaks and writes about how complain effectively (i.e., stand up for yourself and ask for what you need.)
Amy teaches writing workshops at the Quebec Writing Federation, Hippocamp Conference for Creative Non- Fiction and at her kitchen table. She specializes in humour writing and memoir.
Amy’s work has been published in Hippocampus Magazine, Readers’ Digest, Huffington Post and several other journals.
Complaining Effectively Can Change The World
- Mindset for complaining effectively;
- How to frame your concerns in the most positive possible way;
- How to handle roadblocks in your pursuit of justice; and
- When to let go and move on.
- Best response to complaint e-mails;
- How to deal with chronic complainers who are never happy;
- How to recognize and handle a serious issue; and
- When to close the door and move on.
Customized talk for Health Care Groups:
Praise for I Wanted Fries With That:
“Readers looking for advice on raising concerns effectively will find this guide to be a valuable tool.” — Publishers Weekly
“Self-improvement has never been easier or more enjoyable, engaging, amusing, and effective. Amy Fish delivers clear-cut instructions with passion and wit, teaching even the most reluctant complainers how to speak up for themselves. You’ll laugh your way to a stronger, better you.” — Lara Lillibridge, bestselling author of Mama, Mama, Only Mama: An Irreverent Guide for the Newly Single Parent
“Fresh, crisp, and terrifically useful advice. Especially good for those of us who’ve never had the nerve to send back a dish at a restaurant, these easy scripts and practical examples will help us all learn a kinder, gentler way of making things better.” — Sam Bennett, author of Get It Done
“Take it from someone who avoids complaining at all costs: Amy Fish’s I Wanted Fries with That made me want to speak up and speak out! She offers practical advice laced with enough humor to make even the most skittish of us stand up and get exactly what we want.” — Athena Dixon, author of No God in This Room