Biography

Joey specializes in creating unique, attention-grabbing customer experiences. With a background in creating outreach materials, packages, events, promotions, and brand identities, Joey works with businesses and individuals seeking to provide their clients with a memorable experience. Joey’s greatest talents included formulating creative strategies that build buzz and loyalty around products and services, and presenting to audiences to energize and motivate them to enhance their customers’ experiences.

Before founding Design Symphony, Joey developed his narrative skills as a trial attorney representing clients throughout the country from his law firm based in Iowa. Prior to practicing law he served as Associate Director of Member Services at The Corporate Executive Board (NASDAQ: EXBD) working with senior vice-presidents of sales and chief information officers at Phillips Electronics N.A., Blue Cross/Blue Shield of Florida, Tampa Electric Co. (TECO), and Michelin N.A. His communications and messaging skills were further honed when he served in the “Pending Issues” section of The White House Office of Counsel to the President during the Clinton Administration. He formerly held positions with both the United States Secret Service and the Central Intelligence Agency.

Joey’s design palette and sense of adventure is augmented by travels to 45 countries on six continents. He has jumped out of a perfectly functioning airplane, raced along the Great Wall of China, juggled in front of the Taj Mahal, sang love songs on the Ponte Vecchio, goose-stepped to mock the soldiers in Red Square, and ridden a mountain bike down a volcano – although it remains a debate as to whether he rode the bike or the volcano rode him!

Speech Topics

Keynote

The First 100 Days
In this engaging and entertaining keynote presentation, Joey Coleman will introduce you to the First 100 Days methodology-a way of approaching customer service efforts that will turn new customers into lifelong fans. Designed to dramatically enhance the bottom line of your business, Joey will show you how to maximize the beginning of the customer lifecycle to reduce turnover and increase engagement.
Whether you’re just starting out as an entrepreneur or you’re a long-time business owner tired of one-time customers, this entertaining and actionable presentation will give you the tools you need to transform customers into powerful advocates for your brand.

This engaging and entertaining presentation showcases research and case studies emphasizing the importance of making a great impression and creating a remarkable experience in the First 100 Days of the client lifecycle. Joey presents a series of ideas, techniques, and tools for enhancing business operations by focusing on client experience and the various touchpoints that contribute to that experience.

Workshop

Do you want to spend more time serving ideal customers instead of chasing less than perfect prospects? Are you tired of getting new clients in the door, only to have them leave out the back door as quickly as you’ve started to work with them?
Do you wish your customers were zealous advocates for your brand – bringing in more new business than your sales people?

The First 100 Days of your relationship with a customer are crucial. Joey Coleman will show you how to maximize that time to reduce customer turnover and create customers for life. In this workshop, you will learn customer service best practices that consistently exceed customer expectations. And build buzz about your offerings. You’ll also learn how to closely track your customers’ experiences throughout the lifecycle of your business so you can target your interactions more successfully.

Whether you’re just starting out as an entrepreneur or you’re a long-time business owner tired of one-time customers, this entertaining and actionable workshop will give you the tools you need to transform customers into powerful advocates for your brand.

Workshop (Half and Full Day)

Exciting half or full-day workshop sessions instill the importance of creating remarkable customer experiences in the First 100 Days. Organized in an intuitive and flowing fashion, a series of modules will see attendees map the current customer experience and then identify ways to improve and enhance it. By focusing conversations within a workshop setting, participants can receive personalized coaching and guidance on enhancing their individual client experiences – drastically increasing the likelihood of implementation and adoption after the workshop.

Multi-Day Experience

The most robust of the presentation offerings, a multi-day experience allows audiences to dive deep into the specifics elements that comprise their customers’ experiences in the First 100 Days. Maintaining high energy and engagement throughout the sessions, this multi-day engagement allows for very specific and targeted conversations around customer experience design, implementation, and execution.